PLAY. CREATE. STREAM. RAISE $. GET STUFF!
The more you raise, the more epic your rewards! Gear up for a legendary loot drop as you crush your “Creator for Good” fundraising goals. Every stream powers life-changing research—and scores you some seriously awesome swag.
Unlock exclusive loot boxes and gear shipped straight to your door when you hit milestone goals after launching your Gaming for Good P2P fundraising page. Ready to level up.
Thank you for Playing To Win! Please see the FAQs below.
Our customer support team is always available to help if you have any questions or need to make a shipping update to your loot box delivery. Thank you for your continued support of Stand Up To Cancer and the #SU2CStreamTeam.
Please Note:
-
- If your loot box is already in the process of shipping, we cannot adjust your shipping address.
- Delivery times vary by location. Please allow up to 4 weeks from the last loot box ship date for your delivery.
No, we do not accept returns or exchanges of loot boxes. All milestone loot boxes and deliveries are final.
In the rare event that you receive a damaged or defective item, please contact our customer service team within 30 days of receiving your package so that we can replace any defective item.
If you have not received an automated email notification from our #SU2CStreamTeam regarding the loot box level achieved, OR you feel there may be a delay in shipping, please contact us via email. Please note: allow up to 4 weeks for delivery. You can also check our “Shipping Delays & Updates” FAQ.
If an item comes damaged or is missing, please contact our customer service team, as we are happy to resolve your issue. The validity of a damaged item will be at the discretion of our support team, and we may request a photo of the damaged item with your submission to expedite a resolution. If a replacement is unavailable, we will replace it with an item close to the damaged item. Damage to product packaging does not qualify for a replacement.
For all damaged/broken gear, please submit a ticket
Issues must be reported within 30 days of receiving your shipment, and allow up to 1-2 weeks for your replacement to ship once confirmed by the support team. Please note: we DO NOT offer returns, refunds, or credits for dissatisfaction with milestones earned.
For ALL support, you can submit a request here. If you submit a request and your ticket is submitted, our support system will send you an automated email confirming your ticket submission. Generally, within 24 hours our support team will review and reply to your ticket. During busier times, it may take our support team up to 48 hours to reply. Rest assured, we are working hard and will be there to assist you with any issues you may have.
For partnership/influencer opportunities, please contact our #SU2CStreamTeam here.
In the rare case that an item comes damaged or is missing, please contact our customer service team, and we’d be happy to resolve your issue. The validity of a damaged item will be at the discretion of our support team, and we may request a photo of the damaged item with your submission to expedite a resolution. If a replacement is unavailable, we will replace it with an item close to the damaged item. Damage to product packaging does not qualify for a replacement.
